Whether you take our standard or advanced Social Media monitoring, you will have certain charts dedicated to Social content
Basic Package - Only tracks X (formerly Twitter).
Advanced Package - Includes expanded coverage to platforms such as Facebook and Instagram. Additional platforms like forums and blogs may be included.
To explore or upgrade your social media monitoring package, contact your Account Manager for assistance.
You will find all your social coverage in the same place as Traditional coverage.
Firstly navigate to Media Monitoring >
Once on the main dashboard, select Social Media from the Media type selection on the top right hand side >
You may then use the Advanced filters and functions as usual. If you require a guide to using filters, click HERE.
Once you have selected the coverage you wish to report on, click "Analytics" and wait for the charts to appear.
Default charts usually appear first, therefore you need to select the relevant Charting Dashboard along the top of the page. Click "Traditional Vs Social". If you initially selected all coverage types including Social, this is a good Dashboard which provides you with a breakdown of everything on one page >
If you wish to request a dedicated dashboard only for Social Media charts, contact [email protected]. For general inquiries regarding social media monitoring options, your Account Manager can provide tailored recommendations.