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Media Database - Unsubscribed Contacts/Outlets
Media Database - Unsubscribed Contacts/Outlets

Managing Unsubscribed Contacts & Outlets

Stefan avatar
Written by Stefan
Updated over 2 years ago

What are unsubscribed Contacts & Outlets?

Email communications you send from Vuelio will automatically include links to allow the recipient to opt-out or 'unsubscribe' from further emails.

Contacts and Outlets that have chosen to unsubscribe will remain within your system and any Groups they belong to, but any new emails you try to send them from Vuelio will be automatically blocked.

Search filters and labels will allow you to quickly view records that are no longer contactable or simply exclude them from your search results.

How do I find unsubscribed Contacts or Outlets?

> Status Indicators

These contacts will appear within search results by default with appropriate labelling:

Quick Search

Search results:

Contact profile:

Hovering over this label will tell you exactly when they unsubscribed:

How do I find unsubscribed Contacts or Outlets?

> Search Filters

There are search filters to help you identify or exclude unsubscribed records from search results.

Select 'Unavailable Contacts' from the list of filters and you'll see the following options:

Selecting 'Unsubscribed' will filter your search results to only Contacts that are unsubscribed - here's one Contact with two positions:

Selecting to 'Hide Unavailable' will do the opposite and exclude these records from your search results:


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How do I manually unsubscribe someone from my releases?

Contacts or Outlets must choose to unsubscribe themselves from your communications by clicking the link at the bottom of any emails or press releases you have sent out from Vuelio.

There's currently no option to manually unsubscribe or re-subscribe someone from our new database screens, but is something we would like to add in future.


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Additional Notes

  • Unsubscribed Contacts or Outlets are not removed from your Groups

  • Contacts or Outlets cannot (currently) be manually unsubscribed or re-subscribed from the new database screens

  • Private email addresses do not currently display an unsubscribe indicator. This will be added in a future update.
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  • All Contact positions will be marked as unsubscribed, even if they work at different Outlets with different email addresses.

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