What are unsubscribed Contacts & Outlets?
Email communications you send from Vuelio will automatically include links to allow the recipient to opt-out or 'unsubscribe' from further emails.
Under GDPR and similar data protection regulations, email recipients who unsubscribe cannot be re-subscribed without their explicit and voluntary consent.
Contacts and Outlets that have chosen to unsubscribe will remain within your system and any Groups they belong to, but any new emails you try to send them from Vuelio will be automatically blocked.
Search filters and labels will allow you to quickly view records that are no longer contactable or simply exclude them from your search results.
How do I find unsubscribed Contacts or Outlets?
> Status Indicators
These contacts will appear within search results by default with appropriate labelling:
Via Quick Search
Search results:
Contact profile:
Hovering over this label will tell you exactly when they unsubscribed:
How do I find unsubscribed Contacts or Outlets?
> Search Filters
There are search filters to help you identify or exclude unsubscribed records from search results.
Select 'Unavailable Contacts' from the list of filters and you'll see the following options, selecting 'Unsubscribed' will filter your search results to only Contacts that are unsubscribed:
Selecting 'Hide Unavailable' will exclude these records from your search results.
How do I manually unsubscribe someone from my releases?
Contacts or Outlets must choose to unsubscribe themselves from your communications by clicking the link at the bottom of any emails or press releases you have sent out from Vuelio.
You can manually unsubscribe a contact by visiting their profile and selecting Actions then select 'Forget Contact' >
This will then allow you to provide details of why >
How do I re-subscribe a previously Unsubscribed contact?
If you require an unsubscribed contact to be subscribed again, you will be required to forward an email from them, confirming their wish to be re-subscribed to your lists. Please forward this to [email protected]
Additional Notes
Unsubscribed Contacts or Outlets are not removed from your Groups
Contacts or Outlets cannot (currently) be manually unsubscribed or re-subscribed from the new database screens. You will need to contact [email protected] as per the above.
Private email addresses do not currently display an unsubscribe indicator. This will be added in a future update.
All Contact positions will be marked as unsubscribed, even if they work at different Outlets with different email addresses.