GDPR Forget Explained
Under Article 17 of the UK GDPR, individuals have the Right to Erasure (also known as the Right to be Forgotten).
If a media contact requests the deletion of their personal data from your organisation's records, Vuelio's Forget Contact feature enables you to comply with these privacy requirements seamlessly.
If a media contact invokes their right to be erased by your organisation, the Forget action on a contact ensures:
Instance-Level Erasure: Personal and communication details are permanently removed across your Vuelio instance.
Audit Shell Record: A non-identifying "shell" record is preserved in the system to maintain historical audit continuity and record that the erasure request was fulfilled.
How to Forget a Contact
You can forget a contact directly from their profile page:
Navigate to the target contact's profile page.
Click the Actions menu and select Forget Contact.
In the text field provided, enter relevant context regarding the request (e.g., date received, communication channel used, or reference notes for future audit requirements).
Confirm the action by pressing Forget Contact. Once forgotten, the profile page updates to display a status menu showing the logged request notes, the date and timestamp of deletion, and the user that initiated the action.
How to Locate and Filter GDPR Forgotten Contacts
Forgotten contacts remain visible in search results by default, marked with an explicit GDPR Forgotten label:
Because personal contact data is erased, search queries for forgotten contacts are restricted to the remaining limited information:
Name
Outlet
Job Title
This same visual indicator appears in Quick Search results as well:
Filtering Exclusively for GDPR Forgotten Contacts
To focus search results specifically on contacts who have exercised their right to erasure:
Open the Contact Search page.
Click Show More search filters (if filters are collapsed).
Locate the Unavailable Contacts category.
Select the GDPR Forgotten checkbox.
Your contact search results will now be limited to this selection of contacts (if any exist):
System Behaviour & Important Rules
Universal Scope: The "Forget" feature applies equally to both Public and Private contacts across all positions and outlets associated with that individual.
Permanence: Forgetting a Contac and their data is permanent and applied system-wide to your platform. Forgotten contacts cannot be exported or saved to groups
Group Management: Forgotten contacts are automatically removed from all existing saved Groups and cannot be exported or added to new Groups. This will apply to all positions a contact holds - potentially across multiple outlets.
Linked Activity Records: Associated historical items (such as Distributions or Interactions) remain stored in your system for organisational records, but they will no longer be linked or visible from the contact's erased profile.
Global Database Removal: If a contact requests complete removal from Vuelio’s central media database (rather than just your organisation's platform), this will be actioned by our internal research team and the contact will no longer be available on Vuelio.
Additional information on the right to erasure is available here