Records in Vuelio may become locked due to several reasons, including:
Inactivity: If you're logged out due to being inactive for a set amount of time while editing an enquiry, the record may lock automatically.
Navigating Away: If you navigate to another page while in the process of editing an enquiry without finalizing or properly closing your changes, the system may lock the record..
To prevent records from becoming locked, follow these best practices:
Always click 'Save' after finishing edits on a record to ensure the system registers completion
Stay active in the system while editing records
Avoid sudden navigation to other pages or closing your browser window while editing
If you encounter a locked record, follow these steps:
Locate the Record ID, which is displayed at the top of the page (see image below)
Contact [email protected] and provide them with the ID
Support will unlock the enquiry for you If you continue to experience persistent issues with locked records, provide additional details to the support team for further assistance. For further details or unique issues related to locked records, the Vuelio support team is equipped to provide additional assistance.