Records in Vuelio may become locked due to several reasons, including:
Exiting an enquiry without saving it or logging out properly
Being logged out of the system due to inactivity while editing a record
Navigating to another page without completing or closing the record.
For example, exiting a page without saving edits, navigating while editing, or being logged out due to inactivity can all result in locks as explained above.
To prevent records from becoming locked, follow these best practices:
Always click 'Save' after finishing edits on a record to ensure the system registers completion
Stay active in the system while editing records
Avoid sudden navigation to other pages or closing your browser window while editing
If you encounter a locked record, follow these steps:
Locate the Record ID, which is displayed at the top of the page (see image below)
Contact [email protected] and provide them with the ID
Support will unlock the enquiry for you If you continue to experience persistent issues with locked records, provide additional details to the support team for further assistance. For further details or unique issues related to locked records, the Vuelio support team is equipped to provide additional assistance.
