Help ensure your email communications sent using Vuelio reach your recipients inboxes by including Vuelio's email service provider in your SPF and DNS records. 

Inbox service providers like Microsoft, Google and Yahoo use SPF authentication as a way to scan incoming emails for spam or spoofed addresses. Emails that fail authentication are more likely to arrive in a spam or junk folder.

How to edit your DNS record

You need access to your DNS control panel and from there find the section to edit the TXT record. Depending on your ISP you may also have the newer SPF DNS/resource record available in your control panel, in which case you can use that in addition to or as an alternative to the TXT record.

The steps required to edit a DNS TXT resource record vary from ISP to ISP. Here are some instructions from popular ISPs

1-2-3-reg – Gandi.net  –  GoDaddy  –  Google Apps

Add the following to your DNS records:
​You shouldn’t have more than one SPF policy on your domain’s DNS record. A multi-domain SPF policy needs to be on one single line, like this:

1. Hostname: @
Type: TXT
Destination: v=spf1 a mx include:_spf.elasticemail.com ~all

2. Hostname: tracking
Type: CNAME
Destination: api.elasticemail.com

3. Hostname: api._domainkey
Type: TXT
Destination: k=rsa;t=s;p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCbmGbQMzYeMvxwtNQoXN0waGYaciuKx8mtMh5czguT4EZlJXuCt6V+l56mmt3t68FEX5JJ0q4ijG71BGoFRkl87uJi7LrQt1ZZmZCvrEII0YO4mp8sDLXC8g1aUAoi8TJgxq2MJqCaMyj5kAm3Fdy2tzftPCV/lbdiJqmBnWKjtwIDAQAB

It can help to use an online SPF validator to check syntax such as http://vamsoft.com/support/tools/spf-syntax-validator

Additional info and support

Once you’ve updated your SPF policy you’ll need to allow 48 hours for your edited DNS record to propagate around the internet.

If you need additional support please contact us on [email protected].